Terms of service

OVERVIEW
This website is operated by Clean.Eaze. Throughout the site, the terms “we”, “us” and “our” refer to Clean.Eaze. Clean.Eaze offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1A - ONLINE BOOKING & TERMS OF SERVICE 

Clean.Eaze Terms and Conditions will serve as an overview of what customers can expect from Clean.Eaze and expectations of new and current clients. EFFECTIVE IMMEDIATELY. 12/21/2022

Clean.Eaze Customer Loyalty Program Terms of Service:

 - Payment

• We do not accept Cash. Clean.Eaze is a cashless business. Any payment exchanged in cash to a service technician will be considered a tip. Clients are invoiced at the start of the scheduled cleaning. Do not discuss payment with the individual servicing your home.

• Payment is automatically charged the morning of scheduled service. If payment fails you will be contacted regarding failed payment and to provide a new source of payment. Service will not be completed unless service is paid for in full.

• Commercial clients are to submit payment as dictated in Proposal during enrollment in services.

• Deposits should be made as soon as possible. Please understand that the deposit is what secures your appointment date and time. All dates remain available to prospective clients until a deposit is made locking off a date and time. (This does not apply to recurring clients whose recurring dates have already been set).

• A valid credit card/debit card must be on file in order to schedule and maintain ongoing services.

• When customers opt to book online and via phone they are agreeing to our terms and conditions and must abide to the them fully as shall Clean.Eaze

• Clean.Eaze gladly accepts all major credit cards and debit cards. If alternate payment is needed please contact info@cleaneaze.com

• When signing up for recurring services, all initial cleans are at their normal price. Discounted rate for recurring services will automatically come into effect on your next booking.

• In the event a payment agreement is formed and invoice has been sent, Clean.Eaze reserves the right a late fee for any amount outstanding past due date. Late fee is 15% of the invoice total each month left unpaid. Customer is responsible for all collection costs (including attorney fees within reason) to collect overdue amounts. 1 Price Increases Clean.Eaze reserves the right to adjust client rates at any time. Clients will be notified at least 30 days in advance prior to any price increases to service.

Scheduling and Service

Service is exclusive to customers located within a 15 mile radius of our primary address. Effective 12/01/2022 all customers located outside of the driving parameters will be subject to cancellation or a revolving schedule. A revolving schedule will consist of service being extended under the condition that the company will select the date and time of the service for each visit. If customers insist on a set service date, an additional fee may apply. A set schedule does not limit cancellations and/or delays that may be a result of decreased staffing levels, scheduling, weather etc.

• All appointments are subject to availability. Any online appointment request made on a Friday after 3 pm will not be fulfilled on that weekend or upcoming Monday. Only appointments booked with a live representative over the telephone. Appointment time will have a window range up to 2 hours. Technicians will arrive within the time slot provided. Cleaning duration will begin when technician arrives at property. Recurring clients who do not have a set time and date of service on a weekly, biweekly, monthly frequency must book the next service within 24 hours of their completed service. This will assist with scheduling, availability and any additional service request of clients. Recurring appointments booked the week of are subject to additional fees. This does not apply to rescheduled appointments. Rescheduling Rescheduling requests made within 24 - 48 hours of appointment are subjected to a FEE. All same day rescheduling will forfeit deposits made. Skipped Cleanings & Cancellations

• All appointment cancellations and rescheduling must be made at least 24 hours prior to appointment to avoid forfeit of full deposit made.

• Clients that cancel their appointment after 48 hours are not subject to refund. They will receive a credit that will be valid for 6 months. You may reschedule to a new date and time for an additional fee. Service appointments that are cancelled/rescheduled by Clean.Eaze will be automatically moved to the next available date/time provided by the company. An email notification will be sent to notify clients of updated service date and time. Courtesy calls are a secondary option of communication and will only be provided during business hours. will be automatically moved to the next available date/time provided by the company. An email notification will be sent to notify clients of updated service date and time. Courtesy calls are a secondary option of communication and will only be provided during business hours.

Satisfaction Guarantee Policy

• We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your appointment and will we have a team member sent to re-clean any areas of dissatisfaction, all at no cost to you.

• At the completion of each appointment our cleaners complete a walkthrough of the areas they’ve cleaned. This will allow you an opportunity to review the areas cleaned and guarantee satisfaction. Please keep in mind that our technicians do have time constraints when it comes to each visit. This helps us stay on time for appointments. All walkthroughs are given 15 minutes. The 15-minute walk through will also cover areas not cleaned (so you are aware of exactly what was done. Walkthrough does not allow for cleaning new areas. If you would like additional areas cleaned more time will need to be purchased and this is dependent on your technician’s schedule for the day.

• If you choose to not complete this walk through or not home to complete it this will automatically forfeit the “Satisfaction Guarantee” unless otherwise stated. Valuables If you would like us to clean items within cabinets or any items of value (sentimental or monetary) the following release of liability shall be applied:

• Customer hereby releases Clean.Eaze from any and all liability that may arise when cleaning these items. The customer fully understands that he/she is completely and solely responsible for any repairs or replacement of damaged item(s) even if Clean.Eaze may have caused the need for such repair or replacement.

• Clean.Eaze recommends placing all important valuables in a safe box or location out of the range of cleaning. Service Limitations 1. Cleaning technicians cannot move furniture over 15lbs (if handyman service calls for removal of larger objects discussed prior) 2. Cleaning technicians will lightly straighten up areas cleaned but we do not handle the removal of knicknats from surfaces or picking up objects cluttering the floor. If areas such as surfaces and floors are cluttered at the time of appointment your cleaning technician will clean around those items. 3 3. Cleaning technicians do not climb higher than a 2-step or 3-step ladder. 4. Cleaning Technicians will no longer service dishwashing. Dish washing is no longer a courtesy provided to clients. 5. If an area in a home is considered or has the potential to be considered biohazard, that area will not be cleaned. (This includes emptying/cleaning cat litter, human/animal excrement, mold, etc 6. Cleaning technicians do not remove any appliances or electronics regardless of size.

Entry into Home/Office

There are a few options for allowing your cleaning technician entry into your home. 1. You will be at the home at time of cleaning (someone is home to let technician in.) 2. You provide the cleaning technician with a key or code to the property. a. For your protection keys are kept in a safe location under lock and key. Key is not linked to any information pertaining to the client. b. In the event of termination of services key will be returned to the client within 72 hours of the final cleaning. 3. If a client chooses to leave their door or other point of entry open or key in a hidden location at the home, the client releases Clean.Eaze of any liability that arises from damage made before or after our technicians leave the location. The client understands that they will be responsible for any damages caused prior to or after their scheduled appointment.

Employee/Contractor Advertising

Employees and/or Technician on contract with Clean.Eaze are given the option to advertise dual companies, including companies of their own. Clean.Eaze will only ensure the use of Green products are used at request. Clean.Eaze verifies all documentation of insurance for Contractors, Subcontractors.

Solicitation

When entering into an agreement for services with Clean.Eaze, you agree to not solicit for hire any staff member introduced to you by Clean.Eaze, this applies for any home-related services. If you are found to have solicited one of our staff or contractors please be advised that our referral/training fee is $2,5000 payable .Eaze. This fee is due immediately upon 4 employing any staff or contractor for services to your home/business. Any employee or contractor found complying will also be terminated and/or released from contract agreement.

Digital Media

On occasion our team will take before and after pictures of areas they are cleaning. Interior pictures will be for internal reference only. Interior pictures are focused on the room and/or damage we may find. Pictures are not focused on personal property unless damaged. If we decide to use pictures of your home, we may contact you as a courtesy but not required. At no point will any images include images of persons living in the home. We respect your right to privacy first and foremost.

Arrival

If you prefer to be present on the day of the appointment, we ask that you stay inside during the 2 Hour Arrival window. We allow a 10-minute grace period for clients who are running behind. Please keep in mind that each appointment is timed and you are allotted a specific amount of time for each appointment. If the technician is unable to access your home or certain areas of your home this time is deducted from the total time allowed. Please be present or have arrangements in place to allow your cleaner access to the property. After 30 minutes of waiting our team will depart from the location and you will forfeit any deposits made.

Parking

Please keep in mind cleaning technicians provide all of the necessary cleaning supplies and equipment. Some of this equipment may be heavy. Technicians must be able to access a parking space that is within a two to three-minute walk of your home. Clean.Eaze does not cover the cost of parking if there is no free street parking within the required distance. Our cleaners are not allowed to pay for parking under any circumstances. Upon arrival if there is no free parking available and you are not able to provide a parking pass or spot for the technician a “Parking Fee” will be added on to your invoice for service to cover the fee. Please note refusal of the “Parking Fee” without a solution for parking on the day of appointment will result in a cancellation of appointment and forfeiture of deposit and charge for full appointment, (No refunds).

SECTION 1B - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: 
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Clean.Eaze, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Clean.Eaze and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@cleaneaze.com.
Our contact information is posted below:
CLEAN.EAZE
info@cleaneaze.com
37 EASTON AVE STE 200 #1008
(888-585-EAZE)
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER]